Ampco Pumps Company – Return Policy
This policy is intended for returns that are not covered by product warranty, i.e. wrong pump or part was ordered, customer canceled order, etc. Before returning any product, contact us for a Returned Material Authorization Number (RMA#). This will eliminate confusion when the parts are received and facilitate processing the return. No action will be taken on returned parts without an RMA.
Type of Return Restocking Charge
Standard pump with a replacement order 10%
Standard pump without a replacement order 15%
Standard parts with a replacement order 5%
Standard parts without a replacement order 10%
Additional restocking charges may be assessed for any of the following circumstances.
1. Special order motors and seals are not returnable unless we have a use for them. Credit will be determined on a case-by-case basis.
2. Impellers that are trimmed to a diameter that we don’t regularly use are not returnable. Credit will be determined on a case-by-case basis.
3. Used seals and motors are not returnable.
Credits
Credit will be issued only after parts are returned and inspected. Customer is responsible for packaging parts so they are returned in “as new” condition. Any labor required by Ampeo to return the parts to “as new condition will be deducted from the credit.
